fbpx

CONCEPT STORE RETURN POLICY

 

GENERAL

 

If you’re looking to return or exchange your order for whatever reason, we’re here to help! We offer returns or exchanges within 30 days of receiving your order. You can return your product for store credit, a different product, or a refund to the original payment method.

Please note the following exceptions to our return and exchange policy:

  • Discounted items are final and cannot be returned or exchanged;
  • Returned items must have tags still on and be returned in original packaging;
  • Returned items must have no visible signs of wear or use.

You can return your purchase to our Revology Tea House and Concept Store in Wanaka: 28 Helwick Street, 9305 Wanaka. Please complete the return section on your invoice or contact us.

 

REVOLOGY DESIGN STUDIO – DESIGN #1

 

When you buy a Revology first edition chair, you’re a buying a unique, inimitable product. It is important that you understand what you are buying so please read all of the materials we provide you carefully.

The composite parts are made from natural linen fibre so there will be slight variations in colour, texture and weave between chairs. Due to the way we treat our transparent bio-based materials, there may also be bubbles or flecks in the transparent parts, similar to what you would find with hand blown glass. These are intentional and not a manufacturing default. If you find a serious fault, such as damage during transport, or mechanical failure when your Revology product is delivered make sure you take photos of the damage straight away. If you have any questions, please contact us and to organise return shipment and replacement if there are serious faults with your product.

Please take care of your chair and follow carefully the cleaning and care instructions provided with your chair upon purchase to ensure that it has as long a life as possible. As with all things we buy, your purchase will eventually show the passage of time.

We have designed the chair so that it can evolved and if the seat or lumbar support, you can go on to our site and purchase a new seat or lumbar support. If you send in your old seat or lumbar support, we will give you a discount on your new one.

If at any stage you wish to part company with your chair, please pass it on to someone who will take care of it. If it has been damaged, please send it back to us so that we can repair, recondition or recycle it. If this is outside of the warranty terms, we will give you a discount on your next purchase of a Revology product as a thank you for disposing of your purchase in a responsible manner. The materials we put into our products are of a high quality and we would prefer to reuse or recycle these into new objects rather than have it go to waste.

If your object is damaged, shipping and replacement/repair costs will depend on the length of time you have owned your chair as well as how the damage occurred.

If the product has been damaged due to misuse or accident and includes scratches, scuffs, UV discolouration or due to misuse, we will endeavour to repair the damage at your cost. If the serious fault occurs due to a manufacturing problem within two years following your purchase, we will take responsibility for its replacement. If you have any questions, please contact us.